Frequently Asked Questions
Ordering & Payments
-
All major credit and debit cards are accepted, as well as Apple Pay, Google Pay, and PayPal.
-
Absolutely. All payments are processed securely through trusted third-party providers with encryption and PCI compliance.
-
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to help.
-
For now, we’re just shipping in the US, but reach out through our Contact page for possible international orders and shipments.
Shipping & Delivery
-
For books and playing cards, pre-orders are available now.
Orders by Nov 1 should arrive in time for Christmas.
Orders placed after Nov 1 will still be accepted and fulfilled as quickly as possible, with delivery estimates ranging from 2–6 weeks depending on available stock.
Posters will ship in 1-2wks.
-
Shipping is calculated at checkout based on your item(s) and location.
-
No. Posters ship in separate packaging to ensure that they are best protected when they arrive.
-
Yes, though shipping options may be limited. Please reach out if you have specific delivery needs.
Returns & Exchanges
-
All sales are final unless your item arrives damaged. If that happens, contact us within 7 days of delivery to discuss required steps.
-
Reach out via the Contact page with your order number and a photo of the damage so we can help resolve it as quickly as possible.
-
We don’t offer exchanges at this time. Sorry.
Products & Editions
-
I hope so. Follow FAICEMASQ on Instagram to stay up to date with the latest.
AI
-
While AI tools were used to help generate the images, the concepts, themes, prompts, image curation, editing and product design were done through ancient methods of human power.
-
Over 30,000. Only the best were selected, retouched, and adjusted into what you see in the final collection.
-
There’s one thing that I intentionally avoid using in my prompts: artists names. In my opinion, that’s more than a shortcut, that’s a cheat. It undermines what that artist has taken years or even decades to create and own for themselves.
It also creates more opportunity to find my own style and unique looks that don’t just replicate what others have already done.
Contact & Support
-
Send us a message on our Contact page and I’ll try to respond asap.
-
Currently, all orders are fulfilled through our website.
If you are a stockist or reseller, please reach out through the Contact form and I’ll try to get back to you asap.